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Refund and Cancellation Policy

Effective Date: May 28, 2025

This Refund and Cancellation Policy (“Policy”) governs cancellations and refunds for bookings made on DSFunTravel.com (the “Website”), operated by DS Tours, registered in Gujarat, India. By booking through the Website, you agree to this Policy, our Terms of Use, Cookie Policy, and Privacy Policy. This Policy ensures transparency and protects both customers and DS Tours from financial losses and misuse.

1. Scope

  • This Policy applies to all bookings, including tours, activities, and packages, made via the Website using WooCommerce Stripe Payment Gateway, bank transfers, Unified Payments Interface (UPI), or special payment modes.
  • Cancellations and refunds are subject to supplier terms (e.g., tour operators, hotels) and this Policy.

2. Cancellation by Customers

  • How to Cancel:
    • Cancellation requests must be submitted through official channels:
      • Email: Send a request from the registered and verified email address used during registration to support@dsfuntravel.com, including booking ID, customer name, and reason for cancellation.
      • WhatsApp: Message [Insert Number] with the same details, using the verified phone number linked to your account.
    • Your phone number must be verified via SMS OTP (using miniOrange Phone Verification) at registration or before cancellation.
    • Requests via unofficial channels (e.g., social media, unverified emails) will not be accepted.
  • Confirmation:
    • DS Tours must confirm the request for it to be effective.
    • The effective cancellation date is the date DS Tours sends confirmation via email or WhatsApp.
    • Unconfirmed requests are not valid and will not trigger refunds or charges.
  • Cancellation Charges:
    • Charges are based on the effective cancellation date relative to the tour/activity start date, unless specified otherwise in the booking confirmation:
      • 46+ days before start: 10% of booking amount (administrative fee).
      • 31–45 days before start: 25% of booking amount.
      • 15–30 days before start: 50% of booking amount.
      • 7–14 days before start: 75% of booking amount.
      • 0–6 days before start: 100% of booking amount (non-refundable).
    • Non-refundable bookings (e.g., discounted rates) are not eligible for refunds, as stated at checkout.
  • Supplier Policies: Some bookings (e.g., third-party tours) may have stricter supplier terms, disclosed on the booking page or confirmation email. These supersede DS Tours’ terms if more restrictive.
  • No-Show: Failure to attend the tour/activity without confirmed cancellation incurs 100% charges.

3. Cancellation by DS Tours or Suppliers

  • Full Refunds: If DS Tours or its suppliers (e.g., tour operators, hotels) cancel a booking due to unforeseen circumstances (e.g., weather, supplier issues, geopolitical events), you will receive a full refund (100%) without deduction, unless otherwise stated.
  • Options: You may choose:
    • A refund to the original payment method (e.g., Stripe, bank transfer, UPI).
    • A DS Tours account credit with lifetime validity, usable for future bookings.
  • Notification: DS Tours will notify you via email or phone within 48 hours of cancellation.

4. Refund Process

  • Eligibility: Refunds are processed only for confirmed cancellations meeting the above criteria.
  • Method:
    • Refunds are issued to the original payment method (e.g., Stripe, bank transfer, UPI account).
    • For special payment modes, contact support@dsfuntravel.com or WhatsApp [Insert Number] for refund instructions.
  • Timeline:
    • Refunds are processed within 7–15 business days from confirmation date.
    • Bank transfers/UPI may take additional time due to banking processes.
  • Fees and Taxes:
    • Customers bear all applicable fees, including:
      • Transaction fees (e.g., Stripe’s 2.9% + $0.30).
      • Bank fees or service charges by intermediary agencies.
      • Exchange rate charges or currency conversion costs.
    • Goods and Services Tax (GST, 18%) and Tax Collected at Source (TCS, e.g., 5% for overseas packages above INR 7 lakh) are non-refundable if already remitted to authorities, per Indian tax laws.
  • Confirmation: You will receive a refund confirmation email with details.

5. Non-Refundable Bookings

  • Certain bookings (e.g., promotional rates, last-minute deals) are marked “non-refundable” at checkout.
  • No refunds or cancellations are permitted for these bookings, except if DS Tours or suppliers cancel (see Section 3).
  • Non-refundable terms are clearly displayed during booking to prevent misuse.

6. Special Circumstances

  • Force Majeure: No refunds for cancellations due to events beyond DS Tours’ control (e.g., natural disasters, government restrictions), unless suppliers offer refunds.
  • Custom Requests: For special cancellation/refund requests, contact support@dsfuntravel.com or WhatsApp [Insert Number] with complete details. DS Tours may offer account credits at its discretion.
  • Geopolitical Issues: In cases like travel bans or advisories, DS Tours may offer full refunds or credits, as per industry practices.

7. Preventing Misuse

  • Verification: DS Tours verifies cancellation requests via registered email and phone number to prevent fraudulent claims.
  • Account Restrictions: Repeated cancellations or misuse (e.g., false bookings) may result in account suspension.
  • Booking Limits: DS Tours may limit bookings per user to prevent abuse.

8. Dispute Resolution

  • Process: Disputes regarding cancellations/refunds must be raised within 30 days via support@dsfuntravel.com.
  • Arbitration: Unresolved disputes will be settled through arbitration in Ahmedabad, Gujarat, per the Arbitration and Conciliation Act, 1996.
  • Jurisdiction: Indian laws govern this Policy, with jurisdiction in Ahmedabad.

9. Contact Information

  • For cancellations, refunds, or inquiries:

10. Changes to This Policy

  • DS Tours may update this Policy at any time, effective upon posting at dsfuntravel.com/refund-and-cancellation-policy.
  • Continued use of the Website after changes constitutes acceptance.
  • Significant changes will be notified via email or Website notice.

Note: Consult a legal professional to ensure compliance with Indian and international laws.